Refund Policy

1. Return Conditions

We accept returns within 30 days of the date you receive your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.

2. Refund Process

Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund request. If your request is approved, the refund will be processed and a credit will automatically be applied to your original payment method or via bank transfer (in the case of cash on delivery), within a few business days.

3. Non-Refundable Items

Certain types of items cannot be returned, including:

• Gift cards.
• Sale or final clearance items (except in case of a manufacturing defect).
• Underwear or swimwear items, for hygiene reasons (if the protective seal has been removed).

4. Exchanges

We only replace an item if it is defective or damaged. If you need to exchange it for the same item due to a sizing issue, send us an email at the contact address provided or contact us via WhatsApp. Shipping costs related to returning your item for exchange will be your responsibility, unless otherwise indicated by us.

5. Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the original delivery fees will be deducted from that amount. You will be responsible for paying your own shipping costs to return your item.

6. Contact

To start a return process or if you have questions about your refund, please contact us by phone or on WhatsApp at +212603106802.