Privacy Policy

1. Introduction

Welcome to Rosaluna. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share the data you entrust to us when using our website.

2. Information We Collect

We collect various types of information when you visit our site, make a purchase, or contact us. This data includes, but is not limited to:

• Identification information (first and last name).
• Shipping and contact details (address, phone number, email address).
• Purchase and billing details.
• Browsing data (IP address, browser type).

3. How We Use Your Information

Any information collected from you may be used to:

• Process your orders, payments, and arrange home delivery.
• Keep you informed about your order status or manage any returns.
• Personalize and improve your experience on our site.
• Improve customer service, support, and our commercial offers.

4. Protection of Personal Data

Rosaluna implements a variety of institutional security measures to safeguard your personal information. We use encryption technologies and secure protocols. Only employees who need to perform a specific task (for example, order preparation and customer service) will have access to your data. The computers and servers used to store personally identifiable information are kept in a secure environment.

5. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personal information externally. This does not include trusted third parties who help us operate our website (such as carriers or delivery providers), as long as those parties agree to keep this information confidential.

6. Cookies and Tracking

Our website uses "cookies" to improve access to our site and identify returning visitors. Additionally, our cookies enhance and consolidate the user experience through tracking and interest targeting (for example with Meta Pixel). This use is in no way linked to sensitive personally identifiable information.

7. Your Rights

You have the right to access, rectify, and delete personal data concerning you. You also have the option to limit or object to the processing of this information at any time.

8. Consent and Contact

By using our site, you consent to our privacy policy.

If you have any concerns or questions about this policy or wish to exercise your rights, you can contact us directly by phone or on WhatsApp at +212603106802.